Refund policy
Return & Refund Policy
At Daisy Monet, we want you to love your jewellery. If for any reason you are not completely satisfied with your order, we offer a 30-day return policy from the date your order is delivered.
Eligibility For Returns
To be eligible for a return, items must:
- Be returned within 30 days of delivery
- Be unused, unworn and in their original condition
- Be returned in the original packaging
Items that show signs of wear, damage or are returned without original packaging may not be eligible for a refund.
How To Start A Return
To request a return, please contact our support team through our Contact Us page with your order number and reason for return. Once your return request has been approved, you will receive further return instructions.
Please do not send items back without contacting us first.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed back to your original payment method.
Please note that it may take several business days for your bank or payment provider to process and post the refund to your account.
Damaged Or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with clear photos of the item and packaging so we can review the issue and assist you accordingly.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return unless they arrive damaged or defective.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team through our Contact Us page and we’ll be happy to assist you.